Refund & Cancellation Policy
Last Updated: 3 September 2026
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At EduVersed Stream, we are committed to providing learners with reliable, high-quality digital educational courses and learning resources.Because our products are primarily digital educational services, course access is delivered electronically through the EduVersed Stream platform. This policy explains when a learner may cancel a purchase, request a refund, or receive assistance with a payment or course-access issue.
Course Purchases
When you purchase a course through EduVersed Stream, you are purchasing access to a digital educational service for the course specified at the time of purchase.
Before completing your payment, you are encouraged to review the course information, including:
- Course title
- Course description
- Course curriculum
- Course level
- Course duration, where applicable
- Course price
- Included learning materials
- Any other information provided on the course page
By completing a purchase, you acknowledge that you have reviewed the information provided about the course.
Cancellation Before Course Access
A learner may request cancellation of a course purchase before accessing the purchased course content.
Cancellation requests should be submitted to EduVersed Stream Customer Support as soon as possible after the purchase.
Where a cancellation is approved, the payment may be refunded using the applicable payment method and subject to any applicable payment-processing requirements.
Refunds After Course Access
Because EduVersed Stream provides digital educational content, access to course materials may affect eligibility for a refund.
Once a learner has accessed or substantially used the purchased course content, a refund may not ordinarily be available.
However, EduVersed Stream may consider a refund request where there are exceptional circumstances, including:
- A technical problem that prevents the learner from accessing the purchased course;
- A duplicate payment for the same course;
- An incorrect charge caused by a technical or processing error;
- The purchased course was unavailable due to an issue on our platform;
- Other circumstances that EduVersed Stream determines reasonably warrant a refund.
Each request will be reviewed on its individual circumstances.
Technical Problems and Failure to Access a Course
If you have successfully completed payment but cannot access the course you purchased, please contact us before requesting a chargeback through your bank or card issuer.
Our support team will investigate the issue and, where appropriate, restore access to the purchased course or arrange an appropriate resolution.
Please provide:
- Your name;
- Email address associated with your EduVersed Stream account;
- Course purchased;
- Date of payment;
- Order or transaction reference, where available;
A description of the problem.
Duplicate Payments
If you believe you have been charged more than once for the same course, please contact us promptly.
After verifying the transaction, EduVersed Stream will investigate the duplicate payment and, where appropriate, arrange a refund of the duplicated amount.
Failed or Incomplete Payments
If a payment appears to have failed but money has been deducted from your account, please contact EduVersed Stream Customer Support before making repeated payments.
We will investigate the transaction with our payment service provider and assist in resolving the matter.
A payment is not considered a completed course purchase until the payment has been successfully confirmed and the corresponding order has been processed.
Cancellation of Orders
Where an order has not yet been successfully completed or course access has not yet been provided, EduVersed Stream may be able to cancel the order.
However, cancellation may not be possible once payment has been successfully processed and the digital course has been accessed.
Where cancellation is requested, we will assess the status of the order and course access before confirming whether cancellation and/or a refund is applicable.
How to Request a Refund or Cancellation
To request a cancellation or refund, contact:
EduVersed Stream Customer Support
Email: support@eduversed.com
Phone: +260978819761
Please include “Refund Request” or “Cancellation Request” in the subject line of your email.
Your request should include:
- Full name
- Email address associated with your account
- Course name
- Order/transaction reference
- Date of purchase
- Reason for the request
We may request additional information reasonably necessary to verify the transaction and assess the request.
Refund Processing
Where a refund has been approved, EduVersed Stream will initiate the refund through the applicable payment-processing channel.
The time taken for the refunded amount to appear in the customer’s account may depend on the payment provider, card issuer, bank, Mobile Money provider, or other financial institution involved.
EduVersed Stream cannot guarantee the exact time required by a third-party financial institution to complete a refund after it has been initiated.
Payment Disputes and Chargebacks
We encourage customers to contact EduVersed Stream Customer Support first so that we can investigate and resolve payment or course-access problems as quickly as possible.
Where a payment dispute or chargeback is initiated through a card issuer, payment scheme, bank, or other financial institution, EduVersed Stream will cooperate with the applicable payment service provider and provide relevant transaction and service-delivery information where required.
EduVersed Stream maintains appropriate records relating to course purchases, payments, enrolments and course access to assist in resolving legitimate payment disputes.
This is particularly important because our Merchant Service Agreement with Broadpay requires us to respond to chargeback enquiries and provide sufficient evidence of service delivery within the applicable timeframe
Fraudulent or Unauthorized Transactions
If you believe that a transaction has been made without your authorization, please contact us immediately.
You should also notify your bank, card issuer, or Mobile Money provider where appropriate.
EduVersed Stream may investigate suspicious or potentially unauthorized transactions and may cooperate with our payment service provider, financial institutions, or relevant authorities in accordance with applicable requirements.
Course Access Following a Refund
Where a refund is approved and processed, EduVersed Stream may withdraw access to the refunded course.
If a refund is issued because of a technical problem and the learner subsequently wishes to continue using the course, a new purchase may be required where appropriate.
Changes to This Policy
EduVersed Stream may update this Refund & Cancellation Policy from time to time to reflect changes to our services, payment arrangements, operational procedures, or applicable requirements.
The latest version will always be made available on the EduVersed Stream website.
Contact Us
If you have questions regarding a purchase, cancellation, refund, payment or course access, please contact us:
EduVersed Stream
Email: support@eduversed.com
Phone: +260978819761
Customer Support Commitment:
We are committed to responding to customer enquiries and issues within one (1) Business Day.
