Privacy Policy
How EduVersed Stream handles your information
Last Updated: 3 September 2026
Table of Contents
EduVersed Educational Services ("EduVersed," "we," "us," or "our") operates EduVersed Stream, an online learning platform that provides digital educational courses, learning materials, assessments, and related educational services.We respect the privacy of our learners, parents, educators, instructors, customers, and other visitors to our website. This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you when you use EduVersed Stream.By accessing or using EduVersed Stream, you acknowledge that you have read and understood this Privacy Policy.
Scope of This Privacy Policy
This Privacy Policy applies to information collected through:
- The EduVersed Stream website;
- Learner and customer accounts;
- Course enrolment and registration;
- Course purchases and orders;
- Online payment transactions;
- Contact and customer-support enquiries;
- Course participation and learning activities; and
- Other services or features made available through EduVersed Stream.
This policy applies primarily to information collected in connection with EduVersed Stream and its digital educational services.
Information We Collect
Depending on how you use EduVersed Stream, we may collect information such as:
Account Information
- Full name;
- Email address;
- Telephone/mobile number;
- Username;
- Password or authentication information; and
- Other information required to create and maintain an account.
Course and Learning Information
When you enrol in or use a course, we may collect information relating to:
- Courses purchased or enrolled in;
- Course progress;
- Lesson completion;
- Quiz and assessment results;
- Learning activity;
- Certificates or achievements, where applicable; and
- Other information necessary to provide and manage our educational services.
Transaction Information
We may collect information relating to purchases and transactions, including:
- Order number;
- Course purchased;
- Purchase date;
- Transaction reference;
- Amount paid;
- Currency;
- Payment status; and
- Payment method.
Payment Card Information
EduVersed Stream uses authorised payment service providers to process payments made through our website.
We do not intentionally store customers’ full payment-card numbers, CVV/security codes, or other sensitive card authentication information on our website.
Payment-card information is handled through the applicable payment-processing infrastructure and in accordance with the requirements applicable to the payment service provider and payment-card networks.
For payments processed through Lenco/BroadPay, payment information is transmitted to the applicable payment-processing service for the purpose of processing and verifying the transaction.
EduVersed Educational Services will not request that customers provide their complete payment-card details through ordinary email, social-media messages, or customer-support channels.
Information You Provide to Us
We may collect information that you voluntarily provide when you:
- Create an account;
- Purchase a course;
- Enrol in a course;
- Contact us;
- Submit a support request;
- Complete a form;
- Participate in assessments or learning activities;
- Provide feedback; or
- Otherwise interact with EduVersed Stream.
You should ensure that information provided to us is accurate and up to date.
Information Collected Automatically
When you visit EduVersed Stream, certain technical information may be collected automatically, such as:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Pages visited;
- Approximate time and date of access;
- Referring pages; and
- Technical information necessary to operate and secure the website.
This information may be used to maintain, secure, analyse and improve the platform.
How We Use Your Information
We may use information collected through EduVersed Stream to:
- Create and manage user accounts;
- Process course enrolments;
- Process orders and payments;
- Provide access to purchased courses;
- Track learning progress;
- Deliver educational services;
- Provide customer support;
- Respond to enquiries;
- Resolve technical and payment-related problems;
- Verify transactions;
- Detect and prevent fraud, abuse, or unauthorised activity;
- Maintain the security of our website and services;
- Improve our courses and platform;
- Communicate important account or service information;
- Maintain appropriate business and transaction records; and
Comply with applicable legal, regulatory, contractual, and payment-processing requirements.
Course Enrolment and Learning Records
EduVersed Stream uses a learning management system to manage courses and learner participation.
Information relating to course enrolment and learning activity may therefore be associated with your EduVersed Stream account.
This may include:
- Course enrolment;
- Course completion;
- Lesson progress;
- Quiz results;
- Assessment results;
- Certificates; and
- Other learning records generated through use of the platform.
We use this information to provide and manage the educational services requested by the learner.
Payment Processing
Payments made through EduVersed Stream may be processed by third-party payment service providers.
For our Zambian payment services, this may include Lenco/BroadPay and the payment channels made available through their service.
When you make a payment, certain information necessary to process and verify the transaction may be shared with the relevant payment service provider.
The payment provider may process information in accordance with its own privacy policy, terms and applicable regulatory requirements.
We encourage customers to review the applicable payment provider’s privacy information where appropriate.
WooCommerce and Learning Platform Services
EduVersed Stream uses technology platforms and service providers to operate its online learning and e-commerce functionality.
These systems may process information necessary to:
- Create customer accounts;
- Process orders;
- Maintain purchase records;
- Manage course enrolments;
- Provide course access;
- Maintain learner progress; and
- Operate and secure the platform.
Access to personal information within these systems is restricted to what is reasonably necessary for the relevant function.
How We Protect Your Information
EduVersed Stream takes reasonable technical and organisational measures to protect personal information against:
- Unauthorised access;
- Unauthorised disclosure;
- Loss;
- Misuse;
- Alteration; and
- Destruction.
These measures may include appropriate access controls, account security measures, secure connections, system updates, and other safeguards appropriate to the nature of the information being processed.
However, no internet-based system can be guaranteed to be completely secure. Customers should also take reasonable steps to protect their account credentials and devices.
Cardholder Information Security
EduVersed Stream is committed to protecting the privacy and security of customers who transact through the platform.
We will not intentionally store or permit unauthorised parties to store or access customers’ full payment-card numbers through EduVersed Stream.
Payment processing is conducted through authorised payment-processing infrastructure.
Customers should never share their payment-card PIN, CVV/security code, online-banking password, or other sensitive authentication credentials with EduVersed Stream personnel through ordinary communication channels.
Sharing of Information
We may share information where reasonably necessary to provide our services, including with:
- Payment service providers;
- Website and hosting service providers;
- Learning management and technology service providers;
- IT and security service providers;
- Professional advisers;
- Regulatory or government authorities where legally required; and
- Other service providers acting on our behalf where necessary to provide or support EduVersed Stream.
We do not permit third parties to use personal information for purposes unrelated to the services they provide to EduVersed Stream unless otherwise authorised or legally required.
Payment Verification, Fraud and Disputes
We may use transaction and account information to investigate:
- Suspected fraudulent transactions;
- Unauthorised purchases;
- Payment disputes;
- Chargebacks;
- Duplicate transactions;
- Failed or incomplete payments; and
- Other payment-related issues.
Where reasonably necessary, we may provide relevant transaction and service-delivery information to our payment service provider or other authorised parties for the purpose of investigating and resolving such matters.
Communications
We may contact you using the contact information associated with your account for purposes such as:
- Confirming an account;
- Confirming a purchase;
- Providing course-access information;
- Responding to support requests;
- Notifying you about important changes to our services;
- Addressing payment or security issues; and
- Providing other service-related communications.
Where permitted and appropriate, we may also send information about EduVersed Stream services or educational offerings. You may opt out of non-essential promotional communications where an opt-out mechanism is provided.
Cookies and Similar Technologies
EduVersed Stream may use cookies and similar technologies to:
- Enable essential website functionality;
- Maintain login sessions;
- Support shopping-cart and checkout functionality;
- Remember certain preferences;
- Improve website performance;
- Understand how visitors use the website; and
- Improve our services.
Some cookies may be placed by third-party services used to operate or analyse aspects of the website.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
Children's Privacy
EduVersed Stream provides educational services that may be suitable for learners of different ages, including school-age learners.
Where a learner is a minor, a parent, guardian, school, or other authorised adult may be responsible for creating or managing the learner’s account and providing any required consent.
Parents or guardians who believe that a child has provided personal information improperly should contact us so that we can review the matter and take appropriate action.
Retention of Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:
- Providing our services;
- Maintaining account and learning records;
- Maintaining transaction records;
- Resolving disputes;
- Preventing fraud;
- Meeting contractual obligations;
- Meeting applicable legal or regulatory requirements; and
- Protecting our legitimate business interests.
When information is no longer reasonably required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.
Your Information and Account
You are responsible for maintaining the confidentiality of your account credentials.
If you believe that your account has been accessed without authorisation, please notify EduVersed Stream Customer Support promptly.
You may contact us to request information concerning personal information associated with your account, subject to applicable legal requirements and reasonable verification procedures.
Third-Party Websites and Services
EduVersed Stream may contain links to or integrate with third-party websites, applications, payment providers, or other services.
This Privacy Policy does not govern the privacy practices of independent third parties.
Customers should review the applicable third party’s privacy policy before providing personal information through those services.
Data Security Incidents
If EduVersed Stream becomes aware of a security incident involving personal information, we will take reasonable steps to investigate, contain and address the incident and make any notifications required by applicable law or contractual obligations.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our services;
- Changes to our technology;
- Changes to payment-processing arrangements;
- Changes to legal or regulatory requirements; or
- Improvements to our privacy practices.
The updated policy will be published on the EduVersed Stream website with a revised Last Updated date.
Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact:
EduVersed Stream
EduVersed Educational Services
Email: support@eduversed.com
Phone: +260978819761
